For Charities

How do I get access to my charity's account in the GiveCircle Dashboard?
Contents I have a password - how do I access the Dashboard? I don't have a password - how do I access t...
Where can supporters receive additional support with their lottery entry?
If a supporter has any technical queries about their mobile lottery entry or needs any further assistance w...
What if a supporter can’t pay via mobile?
If a supporter reports they are having issues paying for their mobile lottery entry via their mobile phone ...
How can we help a supporter cancel their lottery entry?
Supporters can unsubscribe at any time via: https://help.givecircle.com/ or, if they require some help with...
What information on transactions is available in the GiveCircle Dashboard?
In the GiveCircle Dashboard, you can find information on individual transactions that have been made by sup...
How do I manage users of my charity's account in the GiveCircle Dashboard?
Organisation Admins can control which colleagues have access to the charity's account and sensitive data co...
What information on supporters is available in the GiveCircle Dashboard?
In the GiveCircle Dashboard, you can find information on your charity's supporters. Here is how to make sen...
How do I manage my charity's lottery licence or Ofcom registration?
Contents What registrations does my charity need and why? How do I register for a lottery licence? How do ...
How do I submit a lottery return?
What is a lottery return?In order to confirm that your lottery is sticking to financial limits and the fund...
How can charities ensure that the GiveCircle Lottery is promoted responsibly?
As the GiveCircle Lottery is a gambling product, it is important that it is promoted in a socially responsi...
How are figures in the GiveCircle Dashboard calculated?
When you access the GiveCircle Dashboard, you will see statistics on how your lottery is performing. This a...

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