Why has my entry into the GiveCircle Lottery failed?

Reasons for your entry into the lottery failing will differ, depending on how you pay for your entry.

If you pay via standing order or Direct Debit, we may not have received the funds from your bank account to cover your entry.

If you pay via your mobile phone bill or Pay As You Go credit, you may have a limit or block on your mobile phone account which stops you adding extra charges to it or limits how much you can add to your mobile phone bill. You could try removing and blocks or raising any charge limits to see if that helps your mobile lottery payments be successful.

Alternatively, if you set your lottery entry up and paid through your mobile phone bill, then changed your provider, our system will still be attempting to bill you via your old provider and be receiving an error message because your mobile number is no longer registered to that provider. You’ll need to cancel your mobile lottery entry and resubscribe to resolve this issue.

If you’d like help understanding why your specific mobile lottery entry has failed, please email help@givecircle.com and a member of our team will do their best to assist.